Uber now introduces a characteristic the place you possibly can charge, praise, tip and share suggestions on their journey whereas it’s nonetheless in progress. Beforehand, the riders couldn’t specific their emotions till the journey ended. However, now with this newest replace, Commuters will have the ability to charge their journey within the halfway of their journey.
Particularly, Uber plans to take suggestions on what “wants enchancment” from these mid-trip scores to additional analyze its service and discover hidden technical points that want resolving and fixing. At the moment, customers are requested to charge their drivers between one and 5 stars, in addition to to select from a bunch of pre-selected feedback (“good dialog,” “wonderful service”), on the finish of their journey.
Uber’s Head of Rider Expertise, Peter Deng, advised:
“Day by day 15 million individuals take a journey on Uber. In the event you can seize incrementally extra and higher suggestions. We’re going to make use of that suggestions to make the service higher.”
The info from the riders’ suggestions can be used to categorise the drivers as nicely. Uber, in a weblog put up, stated:
“We’re going to be celebrating the drivers that present actually superior service.” Nevertheless, Uber didn’t specify precisely as to how they plan to “have fun” the drivers.
Final month, Uber launched plenty of passenger security options to its app, together with the power to alert trusted contacts about your journey. The corporate additionally improved its driver app based mostly on suggestions it collected from drivers.
The replace hasn’t been launched in Pakistan but.
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