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This is how Careem will use WhatsApp’s features for resolving complaints


With steady enlargement, Careem, the ride-hailing service is setting a movement, making a brand new trade in Pakistan and a number of other different international locations. The Dubai-based firm appears to be like to ascertain a dependable mode of transportation for its prospects in addition to create jobs within the course of. Not too long ago Careem has revealed a pilot integration with WhatsApp that can permit prospects to message Careem customer support in a fast and safe manner by means of WhatsApp.

The characteristic is now rolling out to totally different phases now and you’ll quickly get this characteristic in your software. It will permit prospects to make use of their WhatsApp accounts to message Careem customer support for a two-way dialogue making Careem the primary regional participant within the transportation sector to take part within the WhatsApp enterprise resolution take a look at part.

For now, Careem offers customer services over the telephone through a paid for native landline (throughout a experience), by means of the “get assist” part within the app, or by electronic mail and social media.

Careem’s SVP of Operations, Sandeep Shetty stated;

“ The take a look at is according to Careem’s efforts in bringing the most recent applied sciences and instruments to ship nice buyer expertise. By permitting prospects to attach with us through WhatsApp we can ship this promise and on the similar time slot in with the methods increasingly prospects favor to attach with firms and associates in right now’s world. We’re excited to be part of this pilot and we sit up for rolling it out to our prospects and listening to their suggestions.”

The Dubai-based firm operates in over 90 cities throughout greater than 13 international locations within the broader Pakistan, MENA, and Turkey area. The corporate has over 20 million customers and 500,000 Captains (drivers) on its platform. Aside from the above-mentioned initiative, Careem has also introduced women drivers in Pakistan, enabling girls to turn out to be unbiased and extra empowered.

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